{"id":16340,"date":"2025-10-11T21:59:01","date_gmt":"2025-10-11T21:59:01","guid":{"rendered":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/?page_id=16340"},"modified":"2025-10-11T21:59:45","modified_gmt":"2025-10-11T21:59:45","slug":"damaged-or-defective-product-claim-form","status":"publish","type":"page","link":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/index.php\/damaged-or-defective-product-claim-form\/","title":{"rendered":"Damaged or Defective Product Claim Form"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"16340\" class=\"elementor elementor-16340\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-858662a e-flex e-con-boxed e-con e-parent\" data-id=\"858662a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c6fa014 elementor-widget elementor-widget-shortcode\" data-id=\"c6fa014\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f16339-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"16339\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/index.php\/wp-json\/wp\/v2\/pages\/16340#wpcf7-f16339-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"16339\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.6\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f16339-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"claim-form-wrapper\">\n\t<h2>Damaged or Defective Product Claim Form\n\t<\/h2>\n\n <!-- Customer Information -->\n\t<div class=\"form-section\">\n\t\t<h3>Customer Information\n\t\t<\/h3>\n\t\t<div class=\"two-columns\">\n\t\t\t<div class=\"form-row\">\n\t\t\t\t<p><label>Full Name *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"full_name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"full_name\" \/><\/span><br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"form-row\">\n\t\t\t\t<p><label>Email Address *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span><br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"form-row\">\n\t\t\t\t<p><label>Phone Number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel form-input\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span><br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t\t<div class=\"form-row\">\n\t\t\t\t<p><label>Order Number *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"order_number\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"order_number\" \/><\/span><br \/>\n<\/label>\n\t\t\t\t<\/p>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n <!-- Product Issue Details -->\n\t<div class=\"form-section\">\n\t\t<h3>Product Issue Details\n\t\t<\/h3>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Item Name & Description *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"item_description\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please enter the product name and description\" value=\"\" type=\"text\" name=\"item_description\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>What is the issue with the product? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product_issue\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-textarea\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe the issue in detail (e.g., arrived damaged, not functioning as expected, wrong item received, etc.)\" name=\"product_issue\"><\/textarea><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>When was the item delivered? *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"delivery_date\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-input\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"MM\/DD\/YYYY\" value=\"\" type=\"text\" name=\"delivery_date\" \/><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Package Condition Upon Arrival *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"package_condition\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-textarea\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe the condition of the package when it arrived\" name=\"package_condition\"><\/textarea><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Original Packaging Status *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"packaging_status\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required form-textarea\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Please describe if you have the original packaging and its current condition\" name=\"packaging_status\"><\/textarea><\/span><br \/>\n<\/label>\n\t\t\t<\/p>\n\t\t<\/div>\n\t\t<div class=\"form-row\">\n\t\t\t<p><label>Upload Photos (Required for Damage Claims) *<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"photos\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file wpcf7-validates-as-required form-file\" accept=\".jpg,.jpeg,.png,.gif\" aria-required=\"true\" aria-invalid=\"false\" type=\"file\" name=\"photos\" \/><\/span><br \/>\n<\/label><br \/>\n<span class=\"file-desc\">\ud83d\udcf8 Upload clear images of the damaged\/defective item and packaging.<\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner submit-button\" type=\"submit\" value=\"Submit Claim\" \/>\n\t<\/p>\n<\/div>\n<style>\n\/* Form Styles *\/\n.claim-form-wrapper {\n max-width: 800px;\n margin: 0 auto;\n padding: 20px;\n font-family: Arial, sans-serif;\n}\n\n.claim-form-wrapper h2 {\n font-size: 24px;\n font-weight: bold;\n margin-bottom: 20px;\n color: #333;\n text-align: center;\n}\n\n.claim-form-wrapper h3 {\n font-size: 20px;\n font-weight: bold;\n margin: 15px 0;\n color: #444;\n border-bottom: 2px solid #eee;\n padding-bottom: 10px;\n}\n\n.form-section {\n margin-bottom: 30px;\n padding: 20px;\n background: #f9f9f9;\n border-radius: 8px;\n box-shadow: 0 2px 4px rgba(0,0,0,0.1);\n}\n\n\/* Two Column Layout *\/\n.two-columns {\n display: grid;\n grid-template-columns: repeat(2, 1fr);\n gap: 20px;\n}\n\n.form-row {\n margin-bottom: 20px;\n}\n\n.form-row label {\n display: block;\n margin-bottom: 8px;\n font-weight: 500;\n color: #555;\n}\n\n.form-input {\n width: 100%;\n padding: 10px;\n border: 1px solid #ddd;\n border-radius: 4px;\n font-size: 16px;\n transition: border-color 0.3s ease;\n}\n\n.form-textarea {\n width: 100%;\n padding: 10px;\n border: 1px solid #ddd;\n border-radius: 4px;\n font-size: 16px;\n min-height: 100px;\n resize: vertical;\n transition: border-color 0.3s ease;\n}\n\n.form-input:focus,\n.form-textarea:focus {\n border-color: #4a90e2;\n outline: none;\n box-shadow: 0 0 5px rgba(74,144,226,0.2);\n}\n\n\/* File Upload Styling *\/\n.form-file {\n width: 100%;\n padding: 10px;\n border: 2px dashed #ddd;\n border-radius: 4px;\n background: #fff;\n}\n\n.file-desc {\n display: block;\n font-size: 14px;\n color: #666;\n margin-top: 5px;\n}\n\n\/* Submit Button *\/\n.submit-button {\n background-color: #4a90e2;\n color: white;\n padding: 12px 24px;\n border: none;\n border-radius: 4px;\n cursor: pointer;\n font-size: 16px;\n font-weight: bold;\n width: 100%;\n transition: background-color 0.3s;\n}\n\n.submit-button:hover {\n background-color: #357abd;\n}\n\n\/* Error Messages *\/\n.wpcf7-not-valid-tip {\n color: #dc3232;\n font-size: 14px;\n margin-top: 5px;\n}\n\n.wpcf7 form .wpcf7-response-output {\n margin: 20px 0;\n padding: 12px;\n border-radius: 4px;\n font-size: 14px;\n}\n\n\/* Responsive Design *\/\n@media (max-width: 768px) {\n .claim-form-wrapper {\n padding: 15px;\n }\n \n .form-section {\n padding: 15px;\n }\n \n .two-columns {\n grid-template-columns: 1fr;\n gap: 10px;\n }\n}\n\n\/* Placeholder Styling *\/\n::placeholder {\n color: #999;\n font-style: italic;\n font-size: 14px;\n}\n\n\/* Required field indicators *\/\n.required,\nlabel > span {\n color: red;\n}\n<\/style><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-16340","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/index.php\/wp-json\/wp\/v2\/pages\/16340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/index.php\/wp-json\/wp\/v2\/comments?post=16340"}],"version-history":[{"count":4,"href":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/index.php\/wp-json\/wp\/v2\/pages\/16340\/revisions"}],"predecessor-version":[{"id":16344,"href":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/index.php\/wp-json\/wp\/v2\/pages\/16340\/revisions\/16344"}],"wp:attachment":[{"href":"https:\/\/boutiqueheba.beyondlimitmarketing.com\/index.php\/wp-json\/wp\/v2\/media?parent=16340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}